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Idaira

(Letter to the editor published in DAY)

Scandal produced with a complaint to the Association of Users of the Notice by the lousy service that reported the followers of the singer is unmatched. The focus of attention generated by the gala is something that takes the string to obtain revenues in audience and advertising. However, it seems that this concern about increasing rates of hearing has been reflected in a predicted increase in calls or messages generated by the program to be increasingly closer to the end of a successful contest.

The notary may attest to the procedure to facilitate the voting, provided by a computer whose job is to tell. The question I ask is if the computer had all the votes. It seems that no, OT return calls SMS silent. That is, those not processed in time came with a negative response. "Victor equally affected or Idaira? Depending on the outcome of the vote, I think it's clearly not. Further affected who received more votes in my opinion, was Idaira. Perhaps the problem was that we have no communications with the mainland as good as we think. Perhaps the problem was a more gray.

After these reflections could think of why these votes were not counted subsequently failed. Is it the spectacle of the instant moment, the here and now, what premium, or is the just result ? This question can be posed in other areas more important in life that are about to arrive as electronic voting, the continuous surveying or participation by telematic way, increasingly common in this technologically connected society.

technological democracy has the virtues of combining efforts and wills, but also has the great danger of becoming a house of clouds in a candy store. Inside are cardboard.

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Listening to Silences

(Opinion article published in the newspaper DAY)

few days ago, Peytaví Ricardo told us about their experiences with technology and the usual wait on the call. Refer to billing, password or contracted form in some companies can be frustrating. Sometimes because their customer service is lousy to have the operator's mission "idiot box" that dictates what a computer screen tells you, sometimes because one may have been on the phone for fifteen minutes and to have spoken or pulsed keys and the other side was just a computer program. The most painful is when offering a telephone service that only works during office hours without the possibility of leaving the message. In

Internet is not uncommon to find similar behavior or worse. You can still find websites that have no contact address or have an easily accessible form, such as the portal of the Cabildo de Tenerife . However, other sites, as the renewed page City of La Laguna, as shown in a prominent place. In this way about serving those in need because they do not always find on the web what you need, whether it realizes that it should be. The first step in addressing the public is to have available to it.

Put an email address or contact form is only the first step in addressing the surfer. The time to read the petitions, perform the appropriate action and respond, if necessary, is what gives value to the customer service on the internet. It is the most expensive in resources and providing an intangible value to the organization that will pay off over time. This week I found a pleasant response Development Corporation Santa Cruz de Tenerife that after ask him, I have provided presentations in a format that can be accessed from an operating system other than Microsoft Windows and also , will be incorporated into the web of the fair Emprende 2005.

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Internet and Blogosphere Day Canaria

The truth is I'm not anything consistent with my blog. For various reasons I have a time without dropping the posts which leaves fall. Above I have had issues, but I leave ... Now it's over I Canaria Blogosphere Day. So I have to sweep all this a bit.

The main promoter of this conference is, in my opinion is Henry Young (whom I have the pleasure of knowing "? For their collaborations as a clock in the newspaper DAY) and Sergio Who does not Barraquito.net knows?

The Internet Canary Islands, the Canary computer I would say, has often lacked an image that is reflected computing / local surfers. User panels are truly amazing results. We should not envy other regions with higher population density by industry or lack of trained staff. Might be other factors that affect this lack of knowledge such as the double insularity and social fragmentation, among others. Interestingly

the Internet of the players by name, or nickname, which seems to better moves lately, with initiatives such as the Blogs & Gofio . A page like Atlantis shows that the internet made from the opinion is greater than we might think.

I'm really looking forward to hold activities like this. The event organization seems to follow the laws of development of the Internet. In this case the pleasure is double, since my job because I have to prepare something about the million ask him some day we end up blogging with traditional media?

response on November 5 . during the event, do not miss .